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《朱兰质量手册》（第6版）第6章“质量策划与目标设定”位于全书核心，系统阐述了朱兰著名的“质量策划”路线图。该部分强调质量是设计出来的，而非检验出来的。其核心是提供一套结构化方法，指导组织如何将顾客的模糊需求转化为可测量的产品特性和生产过程，并建立控制点以确保稳定输出。这一过程旨在“第一次就做对”，从根本上预防缺陷，为质量控制和改进奠定基础，体现了以顾客为焦点的核心原则。
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