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《质量无泪》是质量管理大师菲利浦·克劳士比的经典著作，核心思想是“第一次就把事情做对”。书中强调质量并非来自检验，而是源于预防，系统阐述了“零缺陷”管理理念，帮助企业消除因返工、补救带来的额外成本和烦恼。克劳士比指出，质量是免费的，它本身并非成本，而真正昂贵的是不符合要求的代价。本书为企业提供了实用原则与行动方案，引导管理者以零缺陷为目标，创建持续改进的质量文化。
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